Question 1

Do you ship internationally?

Accepted Answer

Yes! No matter where you are in the world, we can get your favourite HoH hat, scarf, or limited run item to you.
 
For all international shipments, returns and exchanges, the customer is responsible for all postage, Duties & Taxes. 
 
For any more questions regarding international worldwide shipping, please feel free to email us at; greetings@houseofharding.co.uk

Question 2

Do you make all of your hats?

Accepted Answer

Yes. All of our hats are handmade; designed, shaped and finished by Chis at House of Harding HQ in London, U.K. We import the finest beaver, rabbit, coypu, and fur blends from Portugal and the United States of America. All of our straw hat bodies are hand-woven by the finest master weavers in Ecuador - the capitol of the Panama Hat. We work with local U.K manufactureurs and suppliers to source trimmings and textiles, and also import from various textiles and trimmings from Europe, North America and Japan.

Question 3

Can I order a HoH Bespoke hat online?

Accepted Answer

Yes. Fill out and submit the form on our bespoke page, along with your deposit to secure your place in the production queue, and we will be in touch with you as soon as possible to arrange a free consultation and fitting with Chris. Click here (javascript:void(0))to place your order now.

Question 4

How long will it take to get my HoH Bespoke hat?

Accepted Answer

All HoH Bespoke hats are made entirely by hand - a very detailed, and time consuming, process – which is why we allow for a 3-5 week window from the date we begin production on your hat to the completion of your order. Please note: This time frame may be extended during the Autumn/Winter season. All bespoke orders are placed ahead of our regular production so that we can get your new hat to you as soon as possible. If you can't wait for your HoH bespoke hat to get to you; a rush order may be placed with a 50% surcharge.

Question 5

I don't want to wait for a HoH Bespoke hat, do you have hats that I can buy now?"

Accepted Answer

Yes we do! We have our current offerings of Ready-To-Wear hats throughout the year that are availabe to purchase in our emporium. We change signature attributes of our designs every season, yielding a limited run for each quarter which ensures quality and rigorous attention to detail for 100% customer satisfaction. Click here (javascript:void(0))to see all of our Ready-To-Wear hats that are currently available to purchase.

Question 6

Where are House of Harding products made?

Accepted Answer

HOUSE OF HARDING LTD. is a British brand; proudly based in London. At House of Harding, we aim to deliver you the best product we can to ensure your 100% satisfaction. All products are designed, produced, handcrafted and finished in the United Kingdom. We import the finest beaver, rabbit, coypu and blended fur felts, straw, trimmings and textiles for our products from various parts of the world that specialise in their field of expertise. Our hand-woven straws come from Ecuador, fur felts from Portugal and the United States of America, and trimming's and textiles are imported from Itally, Japan, Spain, France, Portugal or sourced locally in GB.

Question 7

How do I care for my new hat?

Accepted Answer

Click here (javascript:void(0))to see all the "Do's and Don'ts", tips, hat rules and care.

Question 8

How do I know what hat size I am?

Accepted Answer

Click here (javascript:void(0))to see our size guide and a "how to" on measureing your head for the style you prefer (classic or halo).

Question 9

Are there any advantages to purchasing a HoH Bespoke hat over a Ready-To-Wear hat?

Accepted Answer

In short; yes. Although all of our hats at House of Harding are designed, shaped, and handmade by Chris, with the same care and attention to detail being devoted to each one. There is nothing like a bespoke piece made especially for you, made to fit the unique shape of your head - yes, all heads are differently sahaped and have very unique features! We reserve limited colours, and our finest materials, for all of our bespoke hats that are not available to our ready-to-wear hats.

Question 10

How much does a HoH Bespoke hat cost?

Accepted Answer

The entry price for a HoH Bespoke rabbit-fur felt, or straw, hat is £450 with a required deposit of £250. 
A HoH Bespoke 50/50 beaver and rabbit fur blend felt starts at £650 with a required deposit of £300. 
A HoH Bespoke 100% beaver or coypu fur felt starts at £900 with a required deposit of £400. 
All deposits are payable towards the final price (excluding shipping). 
The final prices of each HoH Bespoke hat may vary and is dependant on the required needs and criteria of each customer, and the work and supplies needed to deliver each customers unique, one-of-a-kind, hand-made piece.

Question 11

Are you open to the public or do I need to make an appointment?

Accepted Answer

House of Harding, trading via houseofharding.co.uk, is an e-commerce business owned and operated by HOUSE OF HARDING LTD. with no brick-and-mortar location. The website operates 24/7 for sales and appointments for HoH Bespoke can be made at anytime, via the HoH Bespoke page, found here.(javascript:void(0))

Question 12

Where are you located?

Accepted Answer

We are proudly located and operate out of London, England.

Frequently asked questions